Terms

By shopping on Ademark Product, Inc.’s (Ademark) online website at www.abbeysullivan.com, you agree to be bound by terms and conditions of Use explained below and those that may appear elsewhere on Ademark’s website.

Ademark reserves the right to make changes to the Ademark website and its Terms and Conditions of Use at any time. Each time you use the Ademark website, you must visit and review the then current Terms and Conditions of Use that apply to your transactions and use of this site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Privacy Policy
Ademark is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We do not sell, trade or rent your personal information to others.

Product Images and Colors
The Ademark Web site attempts to display its product images as accurately as possible. However, given that screen colors depend on the monitor being used, we cannot guarantee that the color you see matches the product color exactly.

Sales Tax Policy
Because Ademark does business in Texas, it collects and remits Texas sales tax from customers that are Texas residents as required by law. If you are a reseller or have tax-exempt status, please contact us at (866) 684-1632. You will be required to provide your state tax-exempt certification prior to purchase. 

Order Entry
Please note that your order may be subject to minimum ordering requirements. Please confirm that all information you submit including the product ordered, delivery address and payment detail is correct. There is a $10.00 charge to change or correct your delivery address if it is in transit by shipping courier. Re-routed orders can take several extra days to be delivered by the shipping courier.

Order Payment
You may pay for your online orders with Paypal, Visa, Master Card, Discover and American Express credit or debit cards issued in the United States of America. If you prefer, you may also order offline by using a cashier’s check, money order, personal check, Visa, Master Card, Discover or American Express. To do so, call us at (866) 684-1632. Our fax number is (832) 201-8431. Our mailing address is: Ademark Products, Inc. 10401 Greenbough Dr., Suite 150, Stafford, TX 77477.

There will be a $30.00 service charge for each NSF check returned.

Established Credit Accounts

If you have established credit account with us, your payment terms are Net 30. However, if required, Ademark may require payment in advance or security or guaranty satisfactory to it that invoices will be paid when due. If your company becomes insolvent, commits an act of bankruptcy, fails to make a payment when due or fails to company with Ademark’s credit requirements, Ademark reserves the right to withhold further deliveries or to terminate this agreement, and any unpaid amount shall thereupon become due immediately. Interest will be charged on any overdue amounts at 1.5% of unpaid balance per month (18% per year). If Ademark finds it necessary to retain a collection agency and/or attorney to collect amounts overdue and shall have given you at least ten (10) days notice of its intentions in this respect, the collection costs, including attorney’s fees, shall be payable by you.

Order Acceptance
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Ademark website reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Order Validation
After you place an order using our shopping cart or other means, we will validate your order information including verifying your name, method of payment and shipping address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address or other contact information you have given to us with the order.

Your credit card or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card. You will be charged only for the goods we have actually shipped along with any appropriate taxes or shipping charges. However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Please contact your credit card issuer for more information.

Returns And Exchanges
Given the consumable nature of the product, returns are not allowed unless the product is proved to be defective within 14 days of purchase. Whenever possible we will exchange defective product or issue a refund. We do not accept any exchanges without a valid Exchange Authorization Number, which is provided when you contact us at (866) 684-1632 with information about the nature of the exchange. We must receive and inspect the product before exchange is officially given. Returned product must be in the original factory packaging with no writing on the manufacturer’s label.

Returning Items by Mail
Do not return items without requesting an Exchange Authorization Number first.  Returned merchandise must arrive no later than 14 days after issuance of an Exchange Authorization Number.

When returning items by mail, include all original packing materials with the product to avoid any additional fees. Send a note indicating the reason for return. We recommend items be returned via UPS or insured parcel post for proof of delivery and suggest that you reuse the original shipping carton and packing materials.

You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is proved defective, or if the wrong item was shipped. Please include the postal receipt in your return package.

Ship items to:
Ademark Products Customer Service
10401 Greenbough Dr., Suite 150
Stafford, TX 77477
(866) 684-1632

We will do our best to process the return quickly. Please allow 14-21 days for processing.

Order Limitations
We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

Shipping
Credit and Debit Card orders are shipped within 24 to 48 hours after your order is accepted. Check orders are shipped as soon as funds are received. Orders received between Friday 3 P.M. CST to Sunday Midnight will be processed on Monday or Tuesday of the following week. All orders are subject to product availability and are generally shipped via US Mail or UPS Ground, unless agreed otherwise.  Tracking information is provided. Transit times are generally 2-3 days, but can be as long as 10 days.

All orders are F.O.B. our shipping facility. The risk of loss and title for ordered merchandise pass to you upon our delivery to the carrier and/or freight consolidator.

Our listed shipping rates are for service to the contiguous U.S. (Lower 48 States), Alaska and Hawaii.  Some shipping restrictions may apply when shipping to Alaska or Hawaii, depending on the product(s) being purchased.  International shipping is not available. 

Delays
Ademark shall not be liable for any failure in performance arising from strikes or other labor difficulties, labor shortage, fire, flood, war, breakdowns or failure of the plant machinery or equipment, delays in or lack of transportation, Government priorities or allocations, delays of suppliers or any cause beyond the reasonable control of Ademark. In no event shall Ademark be liable for any consequential, special or contingent damages.

Other Disclaimers and Limitation of Liability
By using the Ademark web site, you expressly agree that use of the Ademark website is at your sole risk. The Ademark website is provided on an 'AS IS' and 'as available' basis. Neither Ademark nor its officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, 'Associates') warrant that use of the Ademark website will be uninterrupted or error-free. Neither Ademark nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Ademark website or the products or services offered for sale on the Ademark website. Further, Ademark makes no representation that content provided on the Ademark website is applicable to, or appropriate for use in, locations outside of the United States. Ademark and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Ademark or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.

Under no circumstances shall Ademark or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Ademark website, including but not limited to reliance by you on any information obtained from the Ademark website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply whether in an action of contract, negligence or other tortious action, even if an authorized representative of Ademark has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Ademark website. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.