Terms

Terms of Service

Effective date: October 22, 2025

These Terms of Service ("Terms") govern your access to and use of the websites, online store, and related services provided by Ademark Products, Inc. ("Abbey & Sullivan," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Services.


1) Who we are

Ademark Products, Inc. (Abbey & Sullivan)
10401 Greenbough Drive
Stafford, TX 77477
Questions? Email support@abbeysullivan.com

2) Eligibility & account

  • You must be at least 18 to make a purchase. If you are 13–17, you may use the site only with a parent/guardian.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

  • We may refuse service, close accounts, or cancel orders if we suspect fraud, abuse, or violations of these Terms.

3) Product information; allergens & safety

  • We do our best to describe products accurately, including scent notes, sizes, and usage. Minor variations (e.g., color tone, label updates, or batch-to-batch nuance) may occur.

  • Allergen & sensitivity notice. Fragrances contain aromatic compounds. If you are sensitive, please test in a small area first. Avoid direct skin contact unless the product is designated for cosmetic use (our room/linen sprays and fragrance oils are not cosmetics). Keep away from children and pets. Do not ingest. Use in well‑ventilated areas.

  • Safety notice (flammability & textiles). Do not spray near flame or heat. For room/linen sprays: patch test fabrics in an inconspicuous area. Some materials (e.g., silk, leather) may stain or spot, especially if oversaturated.

  • Regulatory note. Any statements about aromatics (e.g., mood) are not evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent disease.

4) Pricing, taxes, promotions

  • Prices are shown in U.S. dollars and are subject to change without notice.

  • We collect applicable sales/use tax as required. Marketplace purchases (e.g., Amazon, Walmart) are subject to those platforms’ tax rules and terms.

  • Discounts & promotions: Each promo has its own terms (duration, exclusions, stacking). Unless stated otherwise, promos cannot be applied to prior purchases, gift cards, or combined with other offers.

5) Orders, acceptance, and availability

  • Your order is an offer to purchase. We acknowledge receipt when we email an order confirmation; acceptance occurs when we ship the items and send a shipping confirmation.

  • We may limit or cancel quantities, refuse orders, or require additional verification (e.g., address confirmation) — typically to protect against fraud or inventory errors.

  • If an item becomes unavailable after you order, we will cancel and refund that item.

6) Shipping & risk of loss

  • Shipping options and estimated delivery windows are shown at checkout; estimates are not guarantees.

  • Title and risk of loss pass to you when the carrier takes possession. If a package shows delivered but you cannot locate it, contact the carrier and us; we’ll help where we can, but replacements are discretionary.

  • International shipping is not offered.

7) Returns & exchanges (summary)

We want you to love your purchase. Our full Returns & Exchanges Policy (incorporated by reference) explains eligibility, steps, and timelines. In summary:

  • 30-day window: You may request a refund or replacement within 30 days of delivery.

  • Return shipping: You pay return shipping unless the item is defective or we made an error.

  • Defects/damage: If an item arrives defective or broken, we will replace it at no charge (including shipping).

  • RMA required: Contact us for an RMA number and ship returns to:
    Ademark Products, Inc.
    RMA # (Enter number provided)
    10401 Greenbough Dr
    Stafford, TX 77477

  • For full details, see the Returns & Exchanges Policy page on our site.

8) Gift cards & store credit

  • Gift cards are final sale, not reloadable or redeemable for cash (unless required by law).

  • Store credits expire only where permitted by law or as disclosed in the credit’s terms.

9) Subscriptions & recurring orders (if enabled)

  • If you enroll in an auto‑ship or subscription, your payment method will be charged at the stated interval until you cancel.

  • You can skip, pause, or cancel future cycles before the next billing date; see your account or the subscription email link.

  • Price changes will be communicated in advance and take effect on the next cycle.

10) User content (reviews, photos, feedback)

  • If you submit reviews, photos, or feedback, you grant us a non‑exclusive, worldwide, royalty‑free license to use, reproduce, display, and distribute that content for marketing and operational purposes.

  • You represent you own or have rights to the content, and it doesn’t infringe others’ rights or contain unlawful material.

  • We may moderate, edit, or remove content at our discretion.

11) Acceptable use

You agree not to:

  • Use the Services for unlawful purposes, to violate others’ rights, or to attempt to gain unauthorized access.

  • Interfere with site operation (e.g., scraping at scale, crawling that degrades service, introducing malware).

  • Misrepresent your identity or affiliation, or resell products in violation of our policies.

12) Intellectual property

The Services and all content (logos, product names, images, text, designs) are owned by Abbey & Sullivan or our licensors and are protected by intellectual property laws. Except for the limited right to access and use the site for personal, non‑commercial purposes, no rights are granted. All trademarks are the property of their respective owners.

13) Third‑party services & links

Our Services may link to third‑party websites or integrate third‑party features (e.g., payments, shipping, reviews, analytics, marketing). Those services are governed by their own terms and privacy policies. We are not responsible for third‑party content or practices.

14) Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT. Without limiting the foregoing, we do not warrant that the Services will be uninterrupted, secure, or error‑free, or that product descriptions are perfectly current or free of minor errors.

15) Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ABBEY & SULLIVAN AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) AT ISSUE IN THE 12 MONTHS BEFORE THE CLAIM AROSE.

Some jurisdictions do not allow certain limitations; some of the above may not apply to you.

16) Indemnification

You agree to indemnify and hold Abbey & Sullivan harmless from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your breach of these Terms, your misuse of the Services or products, or your violation of any law or third‑party right.

17) Dispute resolution; arbitration; class action waiver

Informal resolution first. Most concerns can be resolved quickly—email us at support@abbeysullivan.com.

Binding arbitration. If we cannot resolve a dispute informally, you and we agree to resolve all claims through individual, binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat of arbitration will be Houston, Texas, and Texas law governs (without regard to conflict-of-law rules). Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions. Either party may bring an individual action in small‑claims court or seek injunctive relief in court for intellectual‑property misuse or security issues.

Class action/jury waiver. You and we agree that each may bring claims only in an individual capacity, not as a class member or representative, and waive any right to a jury trial.

If the class action waiver is found unenforceable, this Section 17 is severed and disputes will proceed in court (venue and law as stated above).

18) DMCA & IP complaints

If you believe content on the Services infringes your copyright, send a notice to support@abbeysullivan.com with: (a) your contact info, (b) identification of the copyrighted work, (c) the URL or location of the infringing material, (d) a statement under penalty of perjury that you are authorized to act, and (e) your signature. We may remove content and terminate repeat infringers where appropriate.

19) Compliance notices (California & others)

  • California Proposition 65. Some fragrance ingredients may expose you to chemicals known to the State of California to cause cancer or reproductive harm. For more information, visit www.P65Warnings.ca.gov. Where applicable, on‑product warnings will be provided.

  • Gift Card cash‑out. Where required by law, small‑balance gift cards may be redeemed for cash.

20) Changes to the Services or Terms

We may update the Services and these Terms from time to time. When we make material changes, we will post the updated Terms with a new effective date. Your continued use after the change means you accept the updated Terms.

21) Privacy

Your use of the Services is also governed by our Privacy Policy. Among other things, it explains our practices for cookies, analytics, targeted advertising, and your rights and choices (including Do Not Sell/Share opt-outs and honoring Global Privacy Control).

22) Miscellaneous

  • Governing law; venue. Texas law governs these Terms and any dispute not subject to arbitration; exclusive venue is in state or federal courts located in or serving Fort Bend County, Texas.

  • Severability. If any provision is unlawful or unenforceable, the remainder stays in effect.

  • No waiver. Our failure to enforce a provision is not a waiver.

  • Assignment. You may not assign rights or obligations under these Terms without our written consent. We may assign as part of a merger, acquisition, or asset sale.

  • Entire agreement. These Terms, plus policies referenced (Privacy Policy; Returns & Exchanges Policy), are the entire agreement between you and us regarding the Services.

23) Contact

For questions about these Terms:
Abbey & Sullivan / Ademark Products, Inc.
10401 Greenbough Dr
Stafford, TX 77477
Email: support@abbeysullivan.com